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7 Steps to Improve Patient Satisfaction and Enhance Your Practice's Long-Term Growth
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Patient Satisfaction Is YOUR Responsibility!!
Happier patients make for a stronger, more successful practice. Happier patients improve both staff and physician satisfaction, keep your business growing and produce more word-of-mouth referrals. In addition, with emerging Pay 4 Performance initiatives, the focus is on patient satisfaction. What more can you do to meet your patient’s expectations...
to keep them smiling and coming back?
In this how-to session, you'll have the rare opportunity to hear from an expert in the field of medical operation improvement and medical practice management. You will come away with proven tactics and ideas you can implement right now and share with your office manager and your entire staff. Judy Capko will provide you with the practical advice and specific guidance you need to improve your patient satisfaction, while improving your staff satisfaction and business growth at the same time!
You will learn:
- The importance of first impressions and the signals
we give patients
- How technology influences improving patient service
- Why patients fire their doctors
- Communication skills that increase patient satisfaction
- Skills to deal with hostile patients
- Effective ways to solve patient problems
- Steps to building "better" relationships
And much more!
PLUS... LISTEN IN ON A Q&A SESSION AT THE END OF
THE PROGRAM!
WHO SHOULD LISTEN
Physicians, practice administrators and medical office staff who want to take action now to enhance patient satisfaction, staff and physician satisfaction, and advance the bottom-line growth of your practice.
PROGRAM MATERIALS
At just $197, the included material is jam-packed with recommendations, data, and other important information covered. Your order includes an audiostream/audio CD recording of the conference (also featuring a practical Q&A session with informal feedback at the close of the conference) as well as additional speaker handouts and other information taken directly from the live event.
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